General Sales Conditions
Lifespan Plus operates a B to C e-commerce space within its website www.lifespan-plus.com . This service is reserved for consumers.
Any order taken on this space of sale on line supposes the consultation and the preliminary acceptance of the present general conditions.
The customer has the option of saving and printing these general terms and conditions of sale by using the standard features of his browser or computer.
The customer declares that he/she has obtained from Lifespan Plus all the necessary information regarding the use of the online sales area and the quantitative and qualitative characteristics of the products.
The customer recognizes to be perfectly informed of the fact that his agreement concerning the contents of the present general conditions of sale does not require the handwritten signature of this document.
The customer also declares that the acquisition of the products is not directly related to his professional activity, their acquisition being exclusively intended for a private and non-professional personal use of his part.
As a consumer, the customer has specific rights, which would be called into question if the products acquired within the framework of the website were in fact related to his professional activity.
The customer declares to be major or emancipated minor in the sense of the Law of February 6, 1975 relating to the civil majority, the parental authority, the legal administration, the guardianship and the emancipation, and to have the full legal capacity allowing him to commit himself under the present general conditions.
The terms below shall have the following meanings for the parties:
"Order form": dematerialized document which indicates the characteristics of the product ordered by the customer and which must be signed by him by the technique known as "double positive click" to engage him;
"Order number": number communicated by Lifespan Plus in the customer's order confirmation email;
"Contractual partner" means any partner of Lifespan Plus other than those involved in the order processing, using personal data for commercial prospecting purposes;
"Product": the term product refers to the nutritional supplements offered for sale on the Lifespan Plus online sales space.
The purpose of these general conditions is to define the rights and obligations of the parties in the context of the sale of products offered by Lifespan Plus on its online sales space, accessible within its website www.lifespan-plus.com.
4. Contractual documents
The contract documents are in order of priority:
these terms and conditions
the order form
In case of contradiction, the higher ranking document will prevail.
5. Enforceability of the general conditions of sale
The version of the general terms and conditions of sale that is binding on the customer is the one that appears on the site at the time of validation of the order by the customer. The different versions of the general sales conditions are archived by Lifespan Plus. The documents appearing online on the Lifespan Plus online sales space prevail over any paper version of an earlier date.
The general conditions of sale may be modified or deleted at any time by Lifespan Plus.
The present general conditions of sale are proposed in French language.
6. Presentation of the products offered for sale
In accordance with the provisions of the Law of August 14, 2000 relating to electronic commerce, the Lifespan Plus electronic commerce space accessible at www.lifespan-plus.com, mentions the following information:
the name of the seller of the product, his telephone number, the address of his head office
the essential characteristics of the product offered for sale
delivery charges;- payment and delivery terms
the existence of a right of withdrawal
the period of validity of the offer and its price.
The customer acknowledges having, prior to placing the order, read all the information referred to in the first paragraph of this article.
7. Access to the online sales area
Lifespan Plus reserves the right, without prior notice or compensation, to temporarily or permanently close the www.lifespan-plus.com website or access to one or more services such as the online sales area.
Lifespan Plus is not responsible for any damages of any kind that may result from these changes and/or temporary unavailability or permanent closure of all or part of the website or its associated services such as the online sales area.
8. Protection of Personal Data
The information requested by Lifespan Plus, notably through the order form, is necessary for the processing of the order and may, unless the customer objects by ticking the box, be communicated to Lifespan Plus' contractual partners.
The client may write to the Lifespan Plus personal data department, whose contact details are indicated in the legal notice on the website www.lifespan-plus.com, to exercise their rights of access and rectification with regard to the information concerning them that is contained in the Lifespan Plus files under the conditions laid down in the amended Law of 2 August 2002 on data protection.
In order to be able to update the personal data relating to the client, the latter undertakes to provide all the information requested by Lifespan Plus at its request.
9.1 Identification and acceptance of the general sales conditions
The customer wishing to conclude the present general conditions of sale commits himself to communicate beforehand the information requested from the forms available on line on the site www.lifespan-plus.com. The customer certifies, moreover, of the truthfulness and the exactitude of the information thus transmitted.
The contracting process includes the following steps:
step 1: referencing the mandatory fields of the identification and information forms ;
step 2: consultation of the general conditions of sale ;
step 3: acceptance of all terms and conditions
step 4: possibility for the customer to place an order ;
Step 5: Lifespan Plus acknowledges receipt of the customer's order without delay and by electronic means.
The client is informed that the present general conditions are archived by Lifespan Plus and that he/she can access the archived contract. To do so, they should send a registered letter with acknowledgement of receipt to the Company: Lifespan Plus, Boulevard d'Italie 74, Monaco 98000 Monaco.
The client guarantees Lifespan Plus against any recourse or claim from a third party regarding an illicit registration under the terms of these general sales conditions.
The orders placed by the customer are done through dematerialized order forms. Any order form signed by the customer by "double click" constitutes an irrevocable acceptance, which can be called into question only in the cases restrictively provided for in the present general conditions in the articles "Right of withdrawal" and "Execution of the order".
In addition, the customer has the right to make recurring orders payable in installments according to the payment methods available in point 9.7.
9.3 Confirmation of contractual information
The contractual information will be confirmed, in due course and at the latest at the time of delivery, by e-mail to the e-mail address indicated by the customer on the order form. This confirmation e-mail will include the following information:
the address of the establishment of the person in charge of the offer where the customer can present his complaints;
the terms and conditions for exercising the right of withdrawal;
information on after-sales service and commercial guarantees;
identification of the transaction/order number;
the total amount of the order (price including VAT and shipping costs);
the availability of the goods;
the delivery time and the indicative shipment date of the product.
It is the customer's responsibility to keep the contractual information received from Lifespan Plus on the medium of their choice.
9.4 Right of withdrawal
The customer has a period of 14 working days to return, at his expense, the products that are not suitable. This period runs from the day of delivery of the order to the customer. If this period expires on a Saturday, a Sunday or a holiday, it is extended until the next working day.
The product must be returned to Lifespan Plus in its original packaging and the product must not have been unsealed or opened, so that the customer can benefit from the right of withdrawal.
The Product must be returned to Lifespan Plus, Boulevard d'Italie 74, Monaco 98000 Monaco.
This right of withdrawal is exercised without penalty, except for the cost of return.
In the event of the exercise of the right of withdrawal, the customer can ask for the refund of the sums paid subject to the reshipment at its own expense of the products. This refund will be made as soon as possible and at the latest within 30 days following the exercise of this right.
9.5 Order execution
The order will be executed at the latest within an indicative period of 30 days from the day following that on which the customer placed the order.
In case of unavailability of the ordered product, the customer will be informed as soon as possible and will have the possibility of cancelling his order and of being refunded the sums possibly paid, in the 30 days at the latest of their payment.
In addition, Lifespan Plus informs its customer that in the event of unavailability of stocks, Lifespan Plus may temporarily close its online sales space and will eventually indicate a date for the reopening of this space. During the time of closure of the online sales space, the customer will not be able to order products.
Products are delivered to the address indicated by the customer on the order form. When the customer orders several products at the same time, Lifespan Plus reserves the right to split the shipments.
The customer can ask Lifespan Plus to send an invoice to their delivery address or to any other address of their choice on the store's dedicated space.
9.7 Method of payment
To pay his order, the customer has, at his choice, all the methods of payment referred to in the order form.
When paying by credit card on this site, Lifespan Plus uses the security system of Ingenico, a company specialized in the security of online payments. We guarantee the total confidentiality of your banking information, secured by the SSL (Secure Socket Layer) protocol, which automatically checks the validity of access rights when you pay by credit card and encrypts all exchanges to guarantee confidentiality.
The bank transaction by credit card, carried out between the customer and the secured system is thus entirely encrypted and protected. This means that the information related to your order and your credit card number do not circulate unencrypted on the Internet. The customer's bank details are not stored electronically at Lifespan Plus.
9.8 Payment Processing
LifeSpan-Plus does not debit money from your account until we receive a confirmation from you in the form of a click on the "Pay" button. Before this step, no money is exchanged between you and our store.
Both debit and credit cards will be debited directly after confirmation of purchase on our site.
The payment of an order is done in several steps:
The customer chooses the desired method of payment.
By clicking on "Pay" the customer is then redirected to a payment page.
The bank issuing the payment approves the transaction.
Finally, the customer's bank account is debited with the amount of the purchase.
9.9 Order tracking service
From this service, the client can access the following operations:
activation of the right of withdrawal ;
possibility of cancelling the order in accordance with the conditions defined herein;
the consultation of the state of execution of the order and the possibility to make complaints in case of non-receipt of the product.
The above-mentioned operations shall be sent by the client to Lifespan Plus by e-mail form from the online store www.lifespan-plus.com or by mail to the following address Lifespan Plus, Boulevard d'Italie 74, Monaco 98000 Monaco.
The possible refunds will intervene automatically with restitution of the ordered products in their packing of origin and the product will not have to be unsealed or opened, with the addresses mentioned in the article 9.4, will be addressed to the customer by cheque or bank transfer.
9.10 Order cancellation
Lifespan Plus reserves the right to cancel or refuse any order from a customer with whom there is a dispute regarding the payment of a previous order.
The cancellation of recurring orders is done by simple written request. The execution is immediate as from the reception of the request.
The prices relating to the order of the products are indicated on the space of sale on line dedicated to this purpose. The prices are displayed in euros, in amount including VAT. These prices do not take into account the delivery costs, which will be indicated in addition to the price including VAT.
The prices take into account the VAT applicable on the day of the order and any change in the applicable VAT rate will automatically be reflected in the prices of the products in the sales area.
In case of order towards a country other than metropolitan France, Belgium, you are the importer of the products concerned. For certain products shipped outside the European Union and French overseas departments and territories, the price will be automatically calculated exclusive of tax on the invoice. Customs duties or other local taxes or import duties or state taxes may be payable. These rights and sums are not the responsibility of Lifespan Plus. They will be charged to the customer and are the customer's sole responsibility, both in terms of declarations and payments to the authorities and/or competent bodies in their country.
All orders, whatever their origin, are payable in Euros.
Lifespan Plus reserves the right to modify its prices at any time but the products will be invoiced on the basis of the prices in force at the time of order registration.
11. Retention of title clause
The products sold do not become the full and complete property of the customer until the price indicated on the order form has been paid in full. By full payment of the product, the parties understand that Lifespan Plus has received the customer's payment, including taxes and fees.
12. Defective products
The client is expressly informed that Lifespan Plus S.À.R.L. is not the producer of the products presented on the website www.lifespan-plus.com within the meaning of Law n°98-389 of 19 May 1998 concerning liability for defective products. Consequently, in the event of damage caused to a person or property by a defect in a product presented on the website www.lifespan-plus.com, only the producer of the product may be held liable by the customer, on the basis of the information provided on the product packaging.
13. Evidence Agreement
The "double click" of the customer made under the acceptance of these general conditions of sale, but also under the order form, constitutes an electronic signature which has, between the parties, the same value as a handwritten signature.
The computerized registers kept in the computer systems of Lifespan Plus will be kept under reasonable security conditions and will be considered as proof of communications, orders and payments made between the parties.
The archiving of purchase orders and invoices is made on a reliable and durable support that can be produced as evidence.
The customer must have a password to be able to order in the online sales area www.lifespan-plus.com.
The customer is solely responsible for the preservation and confidentiality of his password.
The customer undertakes to take all useful measures to ensure this perfect confidentiality.
The customer undertakes to notify, without delay, any loss, any forgetfulness or any revelation, voluntary or not, of his password to third parties.
This notification must be addressed to Lifespan Plus and confirmed by registered letter with acknowledgement of receipt.
Lifespan Plus will interrupt access to the service and refuse any access or order under this password within 24 hours of receiving the registered letter with acknowledgement of receipt. Only the date of delivery of the registered letter is valid between the parties.
15. Respect for the integrity of the elements accessible on the online sales space
The customer agrees not to damage, illegally access or modify the data stored on the Lifespan Plus website
16. Intellectual property rights
Elements belonging to Lifespan Plus, such as the website, trademarks, designs, images, text and product design are the exclusive property of Lifespan Plus, or have been assigned to it.
The present general conditions of sale do not imply any transfer of intellectual property rights on the elements belonging to Lifespan Plus (sounds, photographs, images, literary texts, artistic works, software, brands, graphic charters, logos) to the client.
The customer shall not directly or indirectly infringe upon the property rights of Lifespan Plus.
The products offered are in accordance with the French legislation in force.
Lifespan Plus cannot be held responsible in the event of non-compliance with the legislation of the country where the products are delivered (for example in the event of a ban on a title...). It is the customer's responsibility to check with the local authorities on the possibilities of importing or using the products or services you are considering ordering.
Lifespan Plus is only responsible for the content of the pages it sells online.
18. Independence of the parties
Neither party will make any commitment in the name of and on behalf of the other. Each party remains solely responsible for its own actions, allegations and commitments.
19. Force majeure
Cases of force majeure will suspend the execution of the online sales area.
The present general conditions of sale are governed by Monegasque law. This is the case for the rules of substance as well as for the rules of form.
updated on 30th November 2020